Proper broadband

The frustrations of getting connected outside UK’s big cities

2023-10-01T00:00:00+00:00

They promised us a world connected like never before but for those living outside the major cities of the UK, the dream of a fast, reliable broadband connection can be more of a nightmare.

A tale of two cities… and many villages

While residents in cities like London, Manchester, and Birmingham enjoy lightning-fast broadband speeds, often surpassing 100Mbps, many smaller towns, villages, and rural areas find themselves battling with connections that are sometimes slower than the old dial-up systems of the 1990s.

Why the Disconnect?

There are several reasons behind this gaping disparity:

Infrastructure: Laying down fibre-optic cables – which are necessary for high-speed broadband – in rural areas can be more expensive and complex than in densely populated cities. The cost per household is higher, making it a less appealing investment for broadband companies.

Return on investment: With fewer potential customers in sparsely populated areas, telecom companies often delay or even forgo upgrades to these regions.

Geography: The UK’s varied landscape, with its hills, dales, and rugged terrains, can make physical installation of broadband infrastructure particularly challenging.

The Emotional Toll

For those living outside the big cities, it can get frustrating pretty quickly:

Work: In an era where remote work has become more common, not having a reliable internet connection can seriously hamper productivity and opportunities. Add to that the cost of travel and it’s not really a choice for many in rural or semi-rural areas:-(

Education: Children and students require stable internet connections for online learning, research, and submitting assignments. Around exam time, access to servers can feel inequitable when limited bandwidth is being shared by many.

Social Connections: In a time where virtual hangouts and online meetings are the norm, a slow or non-existent broadband connection can lead to feelings of isolation. This is particularly acute for older citizens.

It’s not just about missed opportunities. There’s a real emotional toll when one feels left behind in a world that everybody else seems to access with no trouble. The anger of paying for a service that doesn’t deliver, the exasperation of endless buffering circles while trying to download a large file or the distress of a dropped video call with a loved one can be intensely aggravating.

The Way Forward

It’s definitely grim, but there may be some small signs of hope. The UK government has set ambitious targets for nationwide gigabit-capable broadband by 2025. Initiatives such as the Universal Service Obligation (USO) aim to ensure that everyone in the UK has the right to request a broadband connection with a download speed of at least 10Mbps. But, as many argue, in a rapidly advancing digital age, is 10Mbps really enough? That, and Ofcom hasn’t exactly covered itself in glory so you’d be forgiven for showing a little scepticism.

Community-led broadband schemes, where residents come together to fund and build their own broadband infrastructure, are another growing trend. These projects often involve collaboration with smaller ISPs that specialise in serving rural areas. It’s worth taking a look at the gov.uk pages on the topic.

It’s crucial non-city dwellers are not left in the dark. With the right investment, attention, and community-driven initiatives, we can hope to see the gap close in the near future, bringing the entire UK into the digital age together.

Others organising for change in rural communities:

ACRE is a national charity speaking up for and supporting rural communities. We work to create thriving, inclusive and sustainable rural communities which are economically active and have the services they need. We believe no one should be disadvantaged because of where they live.

The House of Lords Select Committee on the Rural Economy examines the role of community organisations in supporting rural economies, followed by a discussion on the provision of educational opportunities for young people in rural communities.

Below the Radar: Rural community organising In January 2014, TSRC’s below the radar research project held a special conference in Retford, in the East Midlands, to look at the current state of rural community organising.

What the hell is gigabit full fibre broadband?

2023-09-22T00:00:00+00:00

Well, in the UK context, that mostly refers to a type of broadband connection that has the following characteristics:

Full Fibre

This means that the broadband connection is made using fibre-optic cables all the way to the customer’s home or premises. This is sometimes referred to as “Fibre to the Home” (FTTH) or “Fibre to the Premises” (FTTP). This is different from some other fibre broadband offerings where fibre-optic cables might only be laid to the local street cabinet, with the final connection to the home being made using traditional copper phone lines. That latter type is often referred to as “Fibre to the Cabinet” (FTTC).

Gigabit

This refers to the speed of the connection, which in this case is up to 1 gigabit per second (1 Gbps or 1000 Mbps). This is significantly faster than many standard broadband connections. For comparison, many traditional ADSL broadband connections might offer download speeds of up to 10-20 Mbps, while some FTTC connections can offer speeds up to 80 Mbps or more. Gigabit speeds allow for much faster downloads, seamless streaming of high-definition content, smoother online gaming, and multiple users in a household can use high-bandwidth applications simultaneously without experiencing slowdown.

So, in summary, “Gigabit Full Fibre Broadband” would refer to a broadband service that uses fibre-optic cables all the way to the customer’s home and offers superfast speeds of up to 1 Gbps. It represents one of the fastest residential broadband services available.

Really?

So what would be great (yes, really) is that once you’ve paid your money and you’ve got your router plugged in and yadda yadda and you’ve been trying to watch re-runs of Miss Congeniality while your two kids leave their multiple devices downloading high-bandwidth game content, would be to get your money back if you didn’t get the actual, promised speed.

So there’s a concept:-(

5G network slicing. A good thing?

2023-09-18T00:00:00+00:00

Why could this suck for ordinary broadband customers?

It could create a two-tier system of access?

The worry that 5G network slicing could lead to a two-tier system, where premium customers get better service, is not unfounded. The ability to dedicate network resources for specific applications or customers means that those who can afford to pay more could potentially receive better quality of service. This scenario mirrors concerns that have been raised about net neutrality, where internet service providers could give preferential treatment to certain content or services.

Rich players could dominate the resource allocation?

Larger companies with more financial resources could potentially buy or lease more slices, or slices with better quality of service, potentially leaving smaller players at a disadvantage. This isn’t quite like how larger companies can buy better web hosting or content delivery services today, but more like some internet users getting priority packet transmission.

Latency and performance issues for the rest of us?

While some slices may be optimized for low latency or high bandwidth, others might not perform as well if they are not tailored for specific applications or if they are oversubscribed. However, 5G itself offers significant performance improvements over 4G, so even the “basic” slices could offer better performance than what we see with current networks.

Of course there are some benefits.

Things like providing specialised services, greater efficiency, and even some potential innovation, but in my experience, whether it’s media owners ensuring you can’t play your kids’ DVD at your holiday destination, or providers using misleading language to describe what we’re actually getting, when the infrastructure we depend on is in private hands, things often don’t go our way…

Most normal citizens don’t care, or don’t notice these things, but these changes are a theft of the commons. We should fight back by being as informed as possible!

Your right to request a decent broadband service: What you need to know

2023-09-10T00:00:00+00:00

It doesn’t feel like much but at least on the surface, it sounds like Ofcom are trying to help. This is what they have to say on their website: Every home and business in the UK has the legal right to request a decent, affordable broadband connection.

The broadband universal service

If you can’t get a download speed of at least 10 Mbit/s and an upload speed of at least 1 Mbit/s (this is defined as a ‘decent connection’), you can request an upgraded connection. You can make this request to BT, or to KCOM if you live in the Hull area. You don’t need to be an existing customer of BT or KCOM to apply.

Check out the ofcom site

Does net neutrality apply in the retail broadband market?

2023-09-02T00:00:00+00:00

So what’s the deal?

Origins of the internet

Historically, the Internet was designed as a packet-switched network where each packet was routed independently of its neighbors based on the best available path at the time. This design inherently did not prioritize one packet over another based on its content.

Best effort delivery

The Internet Protocol (IP), which is the principal communications protocol in the Internet protocol suite, operates on a “best effort delivery” model. This means that it does its best to deliver packets to the destination but doesn’t guarantee timely delivery or delivery at all. Again, this principle does not inherently prioritize packets based on content.

Net neutrality debate

Over time, as the commercial importance of the Internet grew and bandwidth-intensive applications became common, ISPs began to look at ways to manage their network traffic more effectively. This led to practices like traffic shaping, where certain types of traffic (e.g., P2P file sharing) might be slowed down, and the introduction of “fast lanes” where companies could pay for better service. These practices became central to the net neutrality debate, with proponents arguing that all data should be treated equally to ensure a level playing field, and opponents arguing that ISPs should be able to manage their networks as they see fit.

Exceptions and quality of service

QoS mechanisms allow network administrators to prioritize certain types of traffic over others. For example, VoIP (Voice over IP) might be given priority over email traffic to ensure call quality. However, QoS is generally seen as different from violating net neutrality principles because it’s about managing technical requirements rather than commercial interests.

Current landscape

The treatment of net neutrality varies by country. In some regions, strict net neutrality rules have been enacted, while in others, the rules are more lax or non-existent.

In summary, the commercial evolution of the web and the growth of bandwidth-intensive applications have led to debates and practices that sometimes deviate from the principle of treating all packets equally. The concept of net neutrality encapsulates these debates and discussions.

Understanding ADSL Contention

2023-09-01T00:00:00+00:00

It’s September 2023 and I’m still fighting for bandwidth. I know you’re just looking for a good UK-based value broadband package, but this market is bonkers and since I’m blogging about it I’ll share some thoughts on context…

In the world of broadband internet, the concept of ADSL contention often lurks in the shadows, shaping our online experiences in ways we may not fully grasp. To truly comprehend the technical aspects and the profound socio-cultural implications of ADSL contention, let’s delve into this multifaceted phenomenon.

The Technical Essence of ADSL Contention

At its core, ADSL (Asymmetric Digital Subscriber Line) contention refers to the shared use of bandwidth among multiple users connected to the same broadband network. In an typical ADSL setup (ie ‘a broadband connection’), the “asymmetric” part signifies that upload and download speeds aren’t equal. Typically, download speeds are significantly faster than upload speeds, aligning with the assumption that users consume more data than they generate.

ADSL contention, therefore, emerges when multiple users within a network compete for the available bandwidth. This contention can lead to a reduction in the actual speed experienced by each user during peak usage hours. It’s akin to a traffic jam on the digital highway, where everyone vies for the fastest lane but ends up moving at a slower pace.

The impact of ADSL contention on speed is straightforward: when many users are active simultaneously, each user’s speed can decrease. This slowdown can be frustrating, especially when streaming videos or playing online games, activities that demand consistent and high-speed connections.

So what? From Tim Berners-Lee to the Streaming Era

Now, let’s unravel the socio-cultural tapestry that ADSL contention is woven into.

In the early days of the World Wide Web, Tim Berners-Lee shared his “www” folder over CERN’s modest 64k leased line. The bandwidth requirements were minuscule compared to today’s standards. At that time, the internet was a realm of information exchange, not a repository for high-definition multimedia.

Fast forward to the present, and we’re in the midst of a digital renaissance. Our expectations have shifted, and we’ve become accustomed to streaming HD content, video conferencing, and seamless online gaming. This evolution raises questions about our privilege and the environmental impact of our digital habits.

The Privilege of Ubiquitous Connectivity

We now find ourselves in a world where it’s considered normal for each household to have multiple devices, all vying for bandwidth. We’ve come to expect instantaneous access to a vast ocean of content. This shift hints at a certain privilege—an expectation of constant, high-speed access to information and entertainment. ADSL contention becomes a reminder that resources are finite, even in the digital realm.

The Consumption-Driven Society

Our consumption-driven society has fueled the rise of content streaming services, each striving to provide an ever-expanding library of options. This intense competition has driven the demand for bandwidth to unprecedented levels. While the convenience of on-demand streaming is undeniable, it has a hidden cost, one that ADSL contention exposes. We’re confronted with the question of whether we’re mindful consumers or simply indulgent ones.

The Planet’s Burden

As we perpetually stream, download, and share data, we place an immense burden on the planet. Data centers, required to handle our insatiable demand for digital content, consume vast amounts of energy. The environmental repercussions are undeniable, challenging our commitment to sustainability and the health of the Earth.

A Glimpse into the Future

What does this mean for the future? It’s a question we must ponder. The technological advancements that brought us ADSL contention also afford us the potential for responsible, sustainable choices. As we navigate this digital age, we must strive for a harmonious balance between our digital desires and the finite resources of our planet.

In the tapestry of ADSL contention, we confront our privilege, our consumption-driven society, and the environmental cost of our digital habits. The future beckons us to explore new ways of harnessing technology without sacrificing the values we hold dear—equity, sustainability, and the well-being of our world.

Do the economics of broadband seem fair to you?

2023-08-09T00:00:00+00:00

The position is clear: we need a fairer broadband market and we need to be looking out for the interests of consumers.

On that basis, I’m going to try and bring this sort of content to the site. I’ve had a think about principles that could guide our approach to content here. Happy to get feedback on these.

Transparent Reviews: When you review broadband providers, highlight the discrepancies, hidden fees, and any deceptive practices. Be honest and upfront about the limitations of each service.
Consumer Advocacy: Dedicate a section of your site to consumer rights regarding broadband. Educate your audience on how to file complaints, what they should expect from providers, and any pertinent laws or regulations.
Honest Comparisons: Instead of just comparing speed and price, also consider factors like customer service ratings, transparency in billing, and contract fairness.
Investigative Articles: Regularly publish pieces that delve into controversial practices in the broadband industry. These could be in-depth explorations or interviews with disgruntled consumers.
Crowdsourcing: Allow visitors to share their broadband horror stories. These testimonials can give real-world insights into what it’s like dealing with different providers.
“Fair Providers” Badge: If a broadband provider consistently proves to be above board and fair, award them a “Fair Provider” badge or some kind of recognition on your site. This offers a balanced approach and provides users with genuinely good options.
Affiliate Disclosure with a Twist: Your disclosure can state that you might earn a commission from some links, but this never influences the honesty of your reviews. Reinforce that your main aim is consumer protection.
Regular Surveys: Run regular surveys asking users about their experiences. Present this data in easy-to-digest formats, showcasing which providers are the worst/best rated.
Consumer Guides: Offer guides on how consumers can get the best out of their broadband service, deal with unfair practices, or switch providers without hassle.
Myth Busting: Tackle common myths or misleading advertisements in the broadband industry.
Provider Response Section: Offer broadband providers a chance to respond to criticism or feedback. This maintains a fair and balanced platform while holding companies accountable.
Campaigns and Petitions: If you identify particularly egregious practices, consider starting online campaigns or petitions to push for change.
Community Forum: A dedicated forum or discussion board where users can discuss their experiences, share tips, and support each other in dealing with problematic providers.
Fair Affiliate Partnerships: While your positioning is consumer-centric and often critical, ensure you partner with affiliates who align with your values as closely as possible.
Education: Hold webinars or live sessions educating users on the nuances of broadband contracts, understanding the fine print, or identifying unfair practices.

Five ways UK broadband providers try to rip us off

2023-08-02T00:00:00+00:00

A reliable internet connection is no longer a luxury—it’s a necessity. But while the demand for stable broadband increases, some providers in the UK are employing underhanded tactics to exploit the unsuspecting consumer. Things like:

1. Hidden fees in the fine print

Providers have a knack for advertising appealing monthly rates. It seems like a deal too good to pass up until you notice the unexpected costs. These could be installation fees, router rental charges, or ambiguous “service fees.” What really pisses me off? They’re often discreetly tucked away in the contract’s fine print.

2. Low introductory rates

This is a classic. An irresistibly low rate for the first few months. Yet, as the introductory period concludes, prices surge. By then, you’re trapped in a contract, and the threat of early termination fees looms large. In my experience, BT is particularly guilty of this one:-(

3. Subpar speeds

“Up to” - two words that can be so misleading (see my guide on speeds). Some providers will boast speeds “up to” a certain threshold. Yet, the reality often falls short, leaving you paying for a service standard you’re not receiving.

4. Difficult customer service

Customer service, what customer service? Good luck with that. Some broadband providers seem almost ghost-like when you try to reach them. Endless automated systems, lengthy wait times, and representatives who can’t assist. As more companies land their fibre-to-premises offers (see BeFibre for a great example) we should see an improvement in customer services. Historically, many better deals came from BT resellers who basically couldn’t do anything to help when things went wrong)

5. Binding long-term contracts

Longevity can be a good thing, but 18 months? Really?!? A contract can feel like an eternity, especially if the service is substandard. And if you contemplate leaving? There’s a hefty exit fee waiting!

Protecting yourself in the broadband jungle

Knowledge is power.

Read the fine print: Before diving in, scrutinise that contract. Understand every term, every cost. Ask questions. Clarity is paramount.
Research and Reviews: In the digital age, customers have a voice. Use it. Explore reviews. Websites like Trustpilot or ISPreview can provide valuable insights into user experiences.

Speed matters.

Test the speed: Once you’re connected, regularly test your speed. Ensure you’re getting what you paid for.
Negotiate: If things go south, talk to your provider. Sometimes, a simple conversation can lead to a better deal.
Stay ready to jump ship: Loyalty is commendable. But not when it’s at the cost of quality. If your provider isn’t cutting it, switch. Shop around. Find better.

In a world where we’re so reliant on digital stuff, settling for subpar broadband service isn’t an option. Stay informed, stay vigilant, and demand the service you deserve.