Your right to request a decent broadband service: What you need to know
It doesn’t feel like much but at least on the surface, it sounds like Ofcom are trying to help. This is what they have to say on their website: Every home and business in the UK has the legal right to request a decent, affordable broadband connection.
The broadband universal service
If you can’t get a download speed of at least 10 Mbit/s and an upload speed of at least 1 Mbit/s (this is defined as a ‘decent connection’), you can request an upgraded connection. You can make this request to BT, or to KCOM if you live in the Hull area. You don’t need to be an existing customer of BT or KCOM to apply.